
The past is history, the present is fleeting and the future is unknown.... so why is it that we find ourselves held by the grip of things we can no longer change, our pasts hold a powerful sway over all of the actions that we take. We uphold past wrongs and judgements up as a way to understand the world and the people in it.
The mind is a tricky thing, in some instances (ie. companies, organizations, governments, etc) we remember the small injustices, the hurt of many years ago as if it was a fresh wound. Holding onto it as if to say, “see this is what you are capable of”. Other times (ie. people, family, friends, etc) we forget all that went before, all of the hurt, heart ache, and pain just for another opportunity to spend time with those we love/care about. Why is it that we focus so intently on or the other? Why are we so quick to judge the larger bodies, but when it comes down to the individual we are so quick to forget?
I was reminded of this, the other day, after speaking with a friend, lets call her A. A has recently been thrust back together with a person who did not treat her particularly well when they were together. The reason for A’s sudden need to talk to this person again is the fact that she has found out that she is pregnant, and needed to inform him of this development. Now that she has finally told him, and he is back in her life, she has been reminded of feelings that are still there for this man. All that happened this past summer, the way he treated her and dumped her to go back to his ex appears to have been forgotten.
In the realm of organizations, the grudges and anger can last for decades. Working at Rogers, I have been keenly aware of how long people can hold onto anger for. Just to illustrate this, I once received a letter from a customer requesting a refund for money that we had been holding as a credit on his account. As I read the customers letter I could understand his feelings of anger at there being no response to his request and wanted to get it looked after... that is until I looked at the copy of his original invoice that he had sent with the letter. The invoice was dated in 1992, we had been through 3 different company names and two billing systems from that time. Try as I might there was no way to find this customers account or credit.
I know that I have been responsible for both of those situations, there are some companies that I will just not deal with and some people who I will always make the effort to keep in touch with no matter how much they have hurt me.
What part of being human is it that makes us this way?
Note: This was originally written sometime last month and has been waiting as a back up for when I had not posted in a while, and almost a month qualifies as a while. :-)


